1 reviews | Active since May 2016

09 Oct 2024, 10:19

DOT Sure. Total *******

The worst experience I ever had with this company. They cancel my warranty policy without my consent and until now I had no response on why and who authorised the cancelation. I had to submit a claim, and it is going on to 3 weeks now that I'm waiting. I was asked to pay the back payments on my policy because of their negligence. I submitted my claims after the repairs and i have no response from them, instead they are sending messages to assess the damages after the fact. It was a water pump replacement??? I will never recommend Dotsure. Try calling them and you go through an invalid question and put on hold

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Replies (1)
dotsure.co.za
dotsure.co.za's reply10 Oct 2024, 10:43
Official
Hi Mr K, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za