VM
Vuks M
1 reviews | Active since Feb 2019
06 Feb 2019, 16:14
Dot sure not paying my claim for the amount my phone was insured for
Good day, on the 27 June 2018 I insured 2 Samsung phones with Dot sure. The cellphone (S8 plus) in question was insured for R18,000.00. I then lost my phone on the 02 February 2019. I than received a phone call today where I was told that I have an option of them giving me a S8 plus or a S9 which costs plus minus R11,000.00. I than asked how I am getting a phone worth R11,000.00 (This was advised on the phone, which I have a recording off) when I have been paying premiums of a phone worth R18,000.00. Melissa told me that they look for the cheapest option.
I need to understand why my premium is for a R18,000.00 phone when I will be given a R11,000.00?
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dotsure.co.za's replyOfficial
07 Feb 2019, 16:27Dear Vuks
We refer to your Hello Peter complaint posted on 06 February 2019.
We confirm that you have referred the matter to the Ombudsman for Short Term Insurance (OSTI) for the adjudication. Kindly note that all correspondences will be done through their office.
We ( The Insurer) will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the Ombudsman, and the same sentiment applies even after this matter has been finalised.
Regards,
Dotsure Resolutions Department
We refer to your Hello Peter complaint posted on 06 February 2019.
We confirm that you have referred the matter to the Ombudsman for Short Term Insurance (OSTI) for the adjudication. Kindly note that all correspondences will be done through their office.
We ( The Insurer) will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the Ombudsman, and the same sentiment applies even after this matter has been finalised.
Regards,
Dotsure Resolutions Department
dotsure.co.za's reply07 Feb 2019, 16:27
Official
Dear Vuks
We refer to your Hello Peter complaint posted on 06 February 2019.
We confirm that you have referred the matter to the Ombudsman for Short Term Insurance (OSTI) for the adjudication. Kindly note that all correspondences will be done through their office.
We ( The Insurer) will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the Ombudsman, and the same sentiment applies even after this matter has been finalised.
Regards,
Dotsure Resolutions Department
We refer to your Hello Peter complaint posted on 06 February 2019.
We confirm that you have referred the matter to the Ombudsman for Short Term Insurance (OSTI) for the adjudication. Kindly note that all correspondences will be done through their office.
We ( The Insurer) will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the Ombudsman, and the same sentiment applies even after this matter has been finalised.
Regards,
Dotsure Resolutions Department