Dot Sure Not Good

Now i have had it with DotSure, they broke into my house 9 March and cleared my house out. When i put the claim in they disputed my payout due to the fact that i dont have proof of everything that i have bought over the years, please show me any person that will keep everything for so many years including your boxes. then they said that i declared that i have a security gate on the premises. when i asked for the voice recording the consultant asked me if we have a security gate on the premises whereby i have rep**** yes as we do have one coming in to the property. after such a long time they said that they wont pay out and i would be able to dispute the matter with the ombudsman. in the email i received it states that once i email my dispute it would take 14 days for an outcome. now today is 14 days and yet again i had to phone after them where i had to hear that the matter has not even been handed to anyone, i want to take this matter to my lawyer but i wont be able to unless we receive the dispute back from them but if they take to long i wont be able to take it any further. the way i feel now i want to phone the news papers and also carte blanch to take this matter further about dot sure and let them investigate the matter