DOT SURE IS THE WORST INSURANCE

On the 21st I was involved in an accident.I called the insurance,they came to tow the car.No one called to ask if I am okay or where my car was taken to.I called 2 days later,only then they did logged a claim.Ever since,I have been been calling EVERYDAY ,everyone takes me from pillar to post.Today I decided to call the internal ombudsmen, ONLY then someone picked up the phone.I have talked to VALINE,SPIHIWO,CONNY,JACO....was told ISAAC will come back to me,even now I am waiting for his call.10 days later no ever has ever cared to call me back.I get told different stories everytime I talk to Dotsure consultants.I work 100km away from work.The car is my only mode of transport.YET NO ONE HAS EVER BOTHERED TO CALL ME AND EVWN LET ME KNOW WHERE MY CAR IS.I AM HURT...I AM MPRE THAN DISAPPOINTED....I REGRET TAKING THIS INSURANCE...I dont want to even pull the skin color card.Even NOWWWW no quotation will be done.I was told by Valine that the insurance will pay for windows but I will pay for the body parts.Today Jaco tells me they are paying NOTHING.Conny tells me I must go to Top panel beaters to get my car and drop it off at Pg Glass.I dont have Ny car or transport as I type this.I dont even know where the panel beater or PG GLASS is at in Kuruman.TO THIS DAY no communication was done from Dotsure to me.I am tge only one who calls and asks about this issue.They alll lie to me saying they will call Back.I AM SOOOO HURT.I just thank God I was not deeply harmed from the accident.They were not even going to call or anything if I was lying on hospital Bed..MY FIRST INSURANCE..MY WORST EXPERIENCE...I bought a car in 2017..not any day I ever got a call from NETSTAR to ask about tge tracking of my car...MY HEART IS HEAVY...I AM MAD...SAD...#WHOEVER IS READING THIS, HOPE YOU ARE NOT NEXT!......I HATEEEE being made a fool