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sifiso M

1 reviews | Active since Aug 2024

27 Aug 2024, 15:58

dot sure insurance its a worse insurance i ever had

I will like to write about the bad experience that I had with dot sure insurance after I got and accident they took my car for stripping and access and they declared it a written off after that , that is were the problem started first they said my claim is declined because I got an accident within a period of 6 months and my policy says it does not cover and I was like how is that have to do with an accident because the reason of having an insurance before taking the car out of the garage is for such matters, Then my mistake was not reading my policy clearly ,Then okay I calculated the number of months only to found out I was on the 7 months then another excuse came now, They said you drove more 1000km for that month of which your policy does not allow that, and only 2 days was left for the month to end, so I wish other people must not experience such this by joining dot sure insurance company they ****med me even today my car was not payed out

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Replies (1)
dotsure.co.za
dotsure.co.za's reply27 Aug 2024, 21:38
Official
Hi Sifiso, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za