Dot sure insurance full of *****

<p>Dot sure insurance full of *****</p> <p>Hi My name is Lillian Leeuw and a very unhappy customer of Dot Sure.co.za. in August 2016 they broke in my house and stole goods of +- 38 000 rand, i followed all procedures when logging my claim. my contents of house are insured for 150.000. Dot Sure send out a assesor to come to my house which i had no problem with . the skollies bend my burglar bars to enter my house. after all said and done during the interview with assesor she asked if she can do a assesment of my house content and i allow, she also said i need not to gues my stuff too low because when come to pay out i will have trouble. she enforced high totals/amounts for items. when done she shooked her head and say there will be big problem because my house is under insured and Dot Sure will penilize me, instead of +- 38000 they now want to give me a dry 10.000. How will i now be able to pay for items lost. the lady that is so called my claims handler Elizabeth Meyer promised me all is in order and i will get my full amount. now they kept on telling me of under insured, MY QUESTION FOR THEM IS DID THEY INFORM ME AS NEW CUSTOMER OF THIS UNDER INSURED ISSUES. ANSWER IS NO, BIG BIG NO!!! I CAN STILL RECALL THE LADY THAT I TALKED TO ON PHONE WHEN I JOINED THE INSURANCE DID ASK ME HOW MUCH I THINK MY CONTENTS ARE, I TOLD HER ITS DIFICULT TO GUES, BUT I TOLD HER LETS START WITH 150000 AND SHE AGREED, WHY DID SHE NOT INFORM ME RATHER GO MAKE SURE OF YOUR FACTS, AND WHY DID SHE NOT EMPHASIZE THIS UNDER INSURED STUFF. TRUTH BE TOLD ASSESOR SAW EVERYTHING I TOLD HER WAS THE TRUTH , MY HOUSE WAS SECURED BUT UNFORTUNATELY WHEN *****S WANT TO COME IN THEY WANT TO COME IN GIVING ENOUGH TIME. NOW THEY COME UP WIHT UNDER INSURED NONSENSE, I WANT MY MONEY IM NOT GOING TO ALLOW THIS DOT SURE TO ROB US LIKE THIS, IF THEY DO THIS TO ME , HOW MANY PEOPLE IS NOT SUFFERING UNDER THEYR *****FUL HANDS, WHE TAKE INSURANCES FOR TIMES LIKE THIS. BUT THIS IS HOW THEY REPAY US, LOOKING FOR EXCUSES NOT TO PAY. DOWN WITH DOTSURE DOWN!!!! I PROMISE YOU DOTSURE I WILL GO TO FACE BOOK I WILL NOT LET THIS SLEEP. I WANT MY MONEY. I PAID MY INSTALLMENTS FAITFULLY EVERY MONTH . I WANT ALL MY INSTALL MENTS BACK OR MY CLAIM AMOUNT. ELIZABETH MEYER CONTACT NUMBER IS ********** 700 EMAIL ADDRESS IS ********** </p> <p>please see email below from insurer</p> <p>From: Nicky ********** <br />Sent: 19 September 2016 12:33 PM<br />To: Elize Meyer<br />Subject: CLAIMNO: LEEUWL ********** - CNTA - MRS L LEEUW - OUR REF: OAK/09/2016/01</p> <p> </p> <p>Herewith; draft ‘Agreement of loss’ forms for your approval</p> <p> </p> <p>Good day,</p> <p> </p> <p>The above-mentioned claim and our recent visit to your premises refer.</p> <p> </p> <p>We are in receipt of settlement advices to settle your claim as per the attached Excel spreadsheet.</p> <p> </p> <p>As you were found to be underinsured at the time of the loss, you are responsible for a rateable proportion of the claim as the condition of ‘average’ now applicable.</p> <p> </p> <p>Average Calculation</p> <p> </p> <p>Average calculation therefore as follows:</p> <p> </p> <p>Sum Insured R150 000.00</p> <p>Value at Risk R345 000.00 x Claimed amount R26 210.98</p> <p> </p> <p>Sub-total R 11 396.07</p> <p>Less excess R 1 000.00</p> <p>Total payable R 10 396.07</p> <p> </p> <p>Attached herewith;</p> <p> </p> <p>· ‘Agreement of Loss’ form in the amount of R10 396.07; with this amount being nett of ‘Average’ and nett of the first amount payable of R1 000.00 applicable in this instance.</p> <p> </p> <p>· ‘Agreement of Loss’ form in the amount of R500.00; this being in respect of the cash money portion due</p> <p> </p> <p> </p> <p> </p> <p>Yours faithfully</p>