Dot sure

I bought a new vehicle whilst having a tracker on the old traded in vehicle... I called dot sure to tell them about the tracker.... And i was told that they will go and remove the tracker from the old car to the new one that was in November 2023 nothing is being done then i took upon myself to call them because its my money thats being deducted for mahala and its my polo that is driving around without a tracker... Then this lady tells me that the tracker cannot be removed from the old car they will have to fit in a new tracker for the amount of R750 which i have to pay first before the tracker can be installed by the way they are still deducting the installment nicely so and again the lady told me that if i dont want to pay that amount i can always cancel the contract and will still be liable for breach of contract. So what i want to know is this what we pay this insurances for? Why are they always reaping people of their monies. I need to take my frustrations to consumer goods and services ombuds. Im really ****ed