DOT NOT SURE

I have been a client with Dotsure since March of this year and I have been extremely happy with their service. I have 4 dogs, 3 of them are on the basic plan and 1 is on the superior plan and the reason behind this is that she is still a puppy and I wanted to make sure that I would be able to cover her vaccinations and sterilization. I asked on number occasions and in writing if I put my youngest on the superior plan if her sterilization will be covered and the answer was always yes - no problem. Well the time came and went and like a good dog owner I had her sterilized and sent in my claim - well much to my astonishment they only pay out R400 of her sterilization......WHAT!!! I realize that don't own a pet if you can't afford a pet hence why I have all my dogs on a medical aid but after written and verbal conversations having dotsure confirm they will cover her sterilization BUT ONLY R400 of it then I might as well have saved the money paying for the insurance to cover her sterilization. I am actually not upset anymore just disappointed......maybe Dotsure should spend less money on their advertising and more money on actually training their sales representatives to advise their clientele properly. DOTSURE.....more like Dot NOT SURE!!!