Don't waste your money, open a savings account instead

Let me tell you the truth about Dotsure…. Their supposed care for animals is just a gimmick. They latched on to the idea that people love animals, so set this pet insurance up to pull on your heartstrings …. Do not waste your money on this.

Our 14 month old puppy went through severe trauma with a myriad of illnesses. We used specialist services in South Africa to help her and keep her alive… having to travel and stay in Cape Town for surgery and for the illnesses she picked up including Candida, Pneumonia, Esophagitis and Megaoesophagus.

Total cost of treatment not including costs for accommodation whilst in CT was in excess to ZAR160,000 … Dotsure were so pleased to tell us that they were very happy to cover us for ZAR3900…. That is less than 2.5%

The last claim for hospital treatment, medicine etc was for ZAR41,767… of which they were overjoyed to cover us for just ZAR105.22…. less than 1%

Disturbingly, I believe they are backed by AI answering and assessment services, as when you submit a claim online it’s like using chat messaging and even after very detailed explanations of the illness and procedures, your “assessment” is settled in mere minutes, no chance for discussion.

More to this point… in our detailed description of events, three times we mentioned that the dog had to be euthanised, and after this they sent a “get well” card to us, hoping our dog has a “speedy recovery”, pretty difficult when she died!…. this proves beyond doubt that they treat these circumstances like a machine, and there is no human behind this.

Don’t waste your money with Dotsure… instead, put what you want to pay them, into a “doggie” bank savings account, and when, in a rare event like ours, you will be better covered, and if not then you will end up with a healthy bank account… do the maths… their small payouts are not worth it.