EF
Emile F

1 reviews | Active since Jul 2018

12 Jun 2024, 16:11

DONT USE DOTSURE PLEASE

Once again I thought they can't do any worse, but they Did just that

Still waiting for my car to be fixed and return to me. I was told my vehicle will be ready today 12 June 2024. However on enquiring about this I was told that the panelbeaters only found out today on the day I am supposed to collect my car that a part is missing and they have ordered the missing part. But I can collect the car and when the missing part arrives they will call me. Remember the part for this repairs took from Mid February 2024 .

I can gladly fetch the vehicle, but I MUST PAY THE FULL EXCESS ON COLLECTION, However the missing part will be fitted whenever it arrives.

Dotsure and it's SERVICE PROVIDERS ARE YHE WORSE. HOW IS THIS POSSIBLE. Having to return the rental vehicle that I paid for via my policy and on the day of collection of my so called REPAIRED VEHICLE , they find out a part is missing. So I am without a car still so many months after my claim has been finalised.

But collect your vehicle today Pay Full Excess then you can have ypur car with a missing part.

Dotsure the worse ever and the same goes for there service providers.

What about me. Still in the same position since mid February 2024 and it almost MID JUNE 2024 now

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Replies (1)
dotsure.co.za
dotsure.co.za's reply12 Jun 2024, 16:20
Official
Hi Emile, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za