Don't upgrade for claims.

Item: dotsure.co.za
Rating: 2
Author: Sumare M

I was told I couldn't claim due to my plan level and that I should upgrade then re-submit my claim. I upgraded, re-submitted, and was told it is a pre-existing claim and rejected it.

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

13 Oct 2020, 11:39

Hi Sunmare,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply13 Oct 2020, 11:39

Official

Sumare M's updateReviewer Update

13 Oct 2020, 12:07

Thank you, your team reached out to me and clarified the process.

Thank you for your help!

Sumare M's update13 Oct 2020, 12:07

Reviewer Update

Thank you, your team reached out to me and clarified the process.

Thank you for your help!