DONT TRUST DOTSURE.CO.ZA

Item: dotsure.co.za
Rating: 1
Author: Annatjie van der Merwe

This insurance company is going out of their way not to pay claims. Be very careful to take a policy!

Very very bad insurance company. No feedback, does not pay claims. After a month going on month 2 no resolution on my vehicle. Then get an email they will review and after 14 days will get back to me. Ombudsman here I come....

1.5 months I have not had my car, have to borrow, uber or get a lift. My car payments and INSURANCE is still going off meanwhile NO SERVICE WHATSOEVER.

I AM POSTING TWO REVIEWS EVERYDAY, UNTILL YOU RESOLVE THIS MATTER.

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

18 Apr 2019, 14:28

Hi Annatjie, After conducting a full investigation regarding the rejection of your claim, we confirm that we found the following.

You had chosen a nominated driver policy at the inception of your cover;
Your partner was not nominated as alleged in your post;
We have confirmed that, during a review of your policy on 01 October 2018, you were duly informed of the requirement of nominating persons who would be driving the insured vehicle and how your failure to do this could affect the outcome of your claims;
You undertook to provide the details of your nominated drivers at a later stage, but in the time between your undertaking and the occurrence of the loss – you had not done as required;
Your loss occurred on 05 March 2018;
At this time you had been made duly aware of your policy requirements, yet you allowed a person who you knew was not nominated to drive the insured vehicle;
This is not covered by your policy.

In light of the above, your claim outcome was guided by the policy that you agreed to without objection. All relevant recordings have been sent to you. We trust that you find this in order. Sincerely,
dotsure.co.za Team

dotsure.co.za's reply18 Apr 2019, 14:28

Official

Hi Annatjie, After conducting a full investigation regarding the rejection of your claim, we confirm that we found the following.

You had chosen a nominated driver policy at the inception of your cover;
Your partner was not nominated as alleged in your post;
We have confirmed that, during a review of your policy on 01 October 2018, you were duly informed of the requirement of nominating persons who would be driving the insured vehicle and how your failure to do this could affect the outcome of your claims;
You undertook to provide the details of your nominated drivers at a later stage, but in the time between your undertaking and the occurrence of the loss – you had not done as required;
Your loss occurred on 05 March 2018;
At this time you had been made duly aware of your policy requirements, yet you allowed a person who you knew was not nominated to drive the insured vehicle;
This is not covered by your policy.

AvdM

Annatjie van der Merwe's updateReviewer Update

19 Apr 2019, 14:33

I do not find this in order. As I did tell the person I am not the only person driving. Your call center even confirmed this. And STILL NO FEEDBACK. NO ONE PHONES. NO ONE COMES BACK. YOU ARE THE WORST COMPANY EVER. PEOPLE WILL BE INFORMED.

AvdM

Annatjie van der Merwe's update19 Apr 2019, 14:33

Reviewer Update