1 reviews | Active since Mar 2018
Dont subscribe! Bad service if you claim
I have log a claim last week, the sales person said she will email the claims about my claim. The week is over and no one contacted me ?
Today the when I call again, they said the claims person is on leave yoh?
Good service ?
I only have a limit of time to sort out my claim and they play around. They don't communicate with there clients, to keep us up to date with the progress ?
No follow up or anything from this insurance? But they debit your account every month !
Please dont even think about subscribe with them.... Bad if it comes to claims.
BAD BAD BAD! I HAD TO CANCEL.
Train your staff to inform people about the progress or the claims that are on leave.... actually why do u only have one person that Handel claims?
Silly and Bad.
Stay away! Please.
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Good day Mr Alexander
We confirm that you registered a claim, and that documents and further information were requested from you, to proceed with the claim verification. None of this was received. You were put to terms on two occasions, and sms reminders were sent to you.
To date nothing was received from you and the claim was subsequently cancelled.
Regards
Dotsure Resolutions Team
Good day Mr Alexander
We confirm that you registered a claim, and that documents and further information were requested from you, to proceed with the claim verification. None of this was received. You were put to terms on two occasions, and sms reminders were sent to you.
To date nothing was received from you and the claim was subsequently cancelled.
Regards
Dotsure Resolutions Team