MC
Michelle C
1 reviews | Active since Oct 2009
12 Jan 2026, 14:01
Don't insure with DotSure
We have been clients of DotSure for MANY years for our rabbits as they are the only exotic pet insurer in South Africa.
We have rescue rabbits that come with issues and in the past when my rabbits needed dental work done, DotSure has paid. Please bear in mind that when a rabbit has spurs on their teeth, it affects everything. They can't eat as the spurs cut into their little mouths, it affects their stomachs in a very bad way and many other side effects.
I took my one rabbit last Friday and he had horrible spurs which needed to be addressed. I submitted a bid of R2k and they refunded ONE TENTH!!!
Also bear in mind that our premium for three rabbits is over R1,500.00 PER MONTH and that the premium has doubled on two of our rabbits over four years. DOUBLED!!!
I really wish a reputable insurance company would start doing insurance on exotics. I would cancel DotSure in a heartbeat.
Helpful (0)
Replies (6)0
Replies (6)
dotsure.co.za's replyOfficial
12 Jan 2026, 14:40Hi Michelle,
We’re sorry to hear you feel this way. We care about every client’s journey with us and want to improve where we can. We have referred this to the relevant department to investigate this matter further, and we will contact you if we need any additional information.
The dotsure.co.za team
We’re sorry to hear you feel this way. We care about every client’s journey with us and want to improve where we can. We have referred this to the relevant department to investigate this matter further, and we will contact you if we need any additional information.
The dotsure.co.za team
dotsure.co.za's reply12 Jan 2026, 14:40
Official
Hi Michelle,
We’re sorry to hear you feel this way. We care about every client’s journey with us and want to improve where we can. We have referred this to the relevant department to investigate this matter further, and we will contact you if we need any additional information.
The dotsure.co.za team
We’re sorry to hear you feel this way. We care about every client’s journey with us and want to improve where we can. We have referred this to the relevant department to investigate this matter further, and we will contact you if we need any additional information.
The dotsure.co.za team
MC
Michelle C's updateReviewer Update
14 Jan 2026, 09:13Still absolutely no feedback. They covered my other rabbit's malocclusion yesterday but no resolution on this claim. How can you cover dental on one rabbit and not the other two?
MC
Michelle C's update14 Jan 2026, 09:13
Reviewer Update
Still absolutely no feedback. They covered my other rabbit's malocclusion yesterday but no resolution on this claim. How can you cover dental on one rabbit and not the other two?
dotsure.co.za's replyOfficial
14 Jan 2026, 10:24Hi Michelle,
I spoke to the relevant department, and they confirmed that they’ve reached out via email.
The dotsure.co.za team
I spoke to the relevant department, and they confirmed that they’ve reached out via email.
The dotsure.co.za team
dotsure.co.za's reply14 Jan 2026, 10:24
Official
Hi Michelle,
I spoke to the relevant department, and they confirmed that they’ve reached out via email.
The dotsure.co.za team
I spoke to the relevant department, and they confirmed that they’ve reached out via email.
The dotsure.co.za team
MC
Michelle C's updateReviewer Update
23 Jan 2026, 13:14I have now had a claim outstanding since the 9th of January for dental malocclusion. I send a request for feedback, they stall. They apologise. IT DOES NOT HELP!!!
I did NOT take medical aid out for the fun of it. I do not pay R1500 PER MONTH for the fun of it. I took out medical aid because I know that rabbits are quite fragile creatures with the propensity for gut issues that can kill them in a very short time and teeth that NEVER stop growing. regardless of how much hay we have on hand for them. If your rabbit has teeth issues, they are going to have teeth issues.
So when one of my children starts looking askance at food, I take them to the vet. And when they have LACERATIONS, I consider that an injury. DotSure does not.
I did NOT take medical aid out for the fun of it. I do not pay R1500 PER MONTH for the fun of it. I took out medical aid because I know that rabbits are quite fragile creatures with the propensity for gut issues that can kill them in a very short time and teeth that NEVER stop growing. regardless of how much hay we have on hand for them. If your rabbit has teeth issues, they are going to have teeth issues.
So when one of my children starts looking askance at food, I take them to the vet. And when they have LACERATIONS, I consider that an injury. DotSure does not.
MC
Michelle C's update23 Jan 2026, 13:14
Reviewer Update
I have now had a claim outstanding since the 9th of January for dental malocclusion. I send a request for feedback, they stall. They apologise. IT DOES NOT HELP!!!
I did NOT take medical aid out for the fun of it. I do not pay R1500 PER MONTH for the fun of it. I took out medical aid because I know that rabbits are quite fragile creatures with the propensity for gut issues that can kill them in a very short time and teeth that NEVER stop growing. regardless of how much hay we have on hand for them. If your rabbit has teeth issues, they are going to have teeth issues.
So when one of my children starts looking askance at food, I take them to the vet. And when they have LACERATIONS, I consider that an injury. DotSure does not.
I did NOT take medical aid out for the fun of it. I do not pay R1500 PER MONTH for the fun of it. I took out medical aid because I know that rabbits are quite fragile creatures with the propensity for gut issues that can kill them in a very short time and teeth that NEVER stop growing. regardless of how much hay we have on hand for them. If your rabbit has teeth issues, they are going to have teeth issues.
So when one of my children starts looking askance at food, I take them to the vet. And when they have LACERATIONS, I consider that an injury. DotSure does not.
MC
Amahle Dazela
SO BASICALLY, WHEN YOUR RABBIT IS BLEEDING IN HIS MOUTH BECAUSE OF HIS TEETH, THEY DO NOT CONSIDER IT AN INJURY BUT PREVENTATIVE. ALSO NOTE THE PLAN HE IS ON COMMENT. HE IS ON THE TOP PLAN WITH AN EXCESS BUSTER,
Michelle C's updateReviewer Update
23 Jan 2026, 13:28This is their reply, word for word after having to follow up with them CONSTANTLY;
After reviewing the document, the vet confirms that the molar filing was done as a preventative procedure to avoid further damage and inappetence. Unfortunately, preventative dental treatment is not covered under the Exotic Pet Plus plan that Freddie is on.
After reviewing the document, the vet confirms that the molar filing was done as a preventative procedure to avoid further damage and inappetence. Unfortunately, preventative dental treatment is not covered under the Exotic Pet Plus plan that Freddie is on.
For this reason, we are unable to pay this part of the invoice.
Warm regards,
Amahle Dazela
SO BASICALLY, WHEN YOUR RABBIT IS BLEEDING IN HIS MOUTH BECAUSE OF HIS TEETH, THEY DO NOT CONSIDER IT AN INJURY BUT PREVENTATIVE. ALSO NOTE THE PLAN HE IS ON COMMENT. HE IS ON THE TOP PLAN WITH AN EXCESS BUSTER,
MC
Michelle C's update23 Jan 2026, 13:28
Reviewer Update
This is their reply, word for word after having to follow up with them CONSTANTLY;
After reviewing the document, the vet confirms that the molar filing was done as a preventative procedure to avoid further damage and inappetence. Unfortunately, preventative dental treatment is not covered under the Exotic Pet Plus plan that Freddie is on.
After reviewing the document, the vet confirms that the molar filing was done as a preventative procedure to avoid further damage and inappetence. Unfortunately, preventative dental treatment is not covered under the Exotic Pet Plus plan that Freddie is on.
For this reason, we are unable to pay this part of the invoice.
Warm regards,
Amahle Dazela
SO BASICALLY, WHEN YOUR RABBIT IS BLEEDING IN HIS MOUTH BECAUSE OF HIS TEETH, THEY DO NOT CONSIDER IT AN INJURY BUT PREVENTATIVE. ALSO NOTE THE PLAN HE IS ON COMMENT. HE IS ON THE TOP PLAN WITH AN EXCESS BUSTER,
dotsure.co.za's replyOfficial
23 Jan 2026, 14:33Hi Michelle,
The consultant who dealt with your complaint will assist you further.
The dotsure.co.za team
The consultant who dealt with your complaint will assist you further.
The dotsure.co.za team
dotsure.co.za's reply23 Jan 2026, 14:33
Official
Hi Michelle,
The consultant who dealt with your complaint will assist you further.
The dotsure.co.za team
The consultant who dealt with your complaint will assist you further.
The dotsure.co.za team