MB
Matthew B
1 reviews | Active since Apr 2024
06 Apr 2024, 10:02
Don't go with dotsure pet insurance.
Dotsure pet insurance is the typical nightmare insurer who will fight tooth and nail to ensure they do not have to pay out any of your claims ever. I experience with has been nothing but stress and annoyance; with constant issues of lack of communication for e.g. claims being cancelled without reasons given. The Support team were really nice and helpful but ultimately the company's policy is to ensure your policy has no value besides the premiums you pay to them.
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Replies (1)dotsure.co.za's replyOfficial
06 Apr 2024, 10:32Hi Matthew, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply06 Apr 2024, 10:32
Official
Hi Matthew, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
