TD
Tony D
1 reviews | Active since Jan 2013
06 Dec 2022, 13:03
Don't believe the sales pitch! They don't want to pay.
"We aim to create fans, and not just policy holders" so they say when you call. The truth is far from it. As per many insurance companies, the sales process and promises are slick and friendly. The claims are a nightmare, full of miscommunication, and confusion until they rapidly cancel the claim. Even after repeatedly calling them, letters from vets, calls even visits to the pvet, things are still not resolved - i I need to chase them to reopen and get it sorted. Appalling customer service., and the usual slow and painful escalation process which is aimed at wearing you down so you give up. It's disgusting.
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Replies (2)
dotsure.co.za's replyOfficial
06 Dec 2022, 13:38Hi Tony, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply06 Dec 2022, 13:38
Official
Hi Tony, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
TD
Tony D's updateReviewer Update
06 Dec 2022, 16:37I was called by a manager and the matter was resolved. One star for the original response, 5 stars for the resolution. So three stars. Pity it wasn't right first time, but hopefully there is improvement to come. Seems to be a blue-ocean space for insurance companies to get this right.
TD
Tony D's update06 Dec 2022, 16:37
Reviewer Update
I was called by a manager and the matter was resolved. One star for the original response, 5 stars for the resolution. So three stars. Pity it wasn't right first time, but hopefully there is improvement to come. Seems to be a blue-ocean space for insurance companies to get this right.