Does not pay claims

I have been a client with Dotsure for about 6 years for multiple pets. They used to be helpful on the phone, with claims that actually paid out. I have had my pets on different types of plans throughout the years, highest to lowest. They used to always pay out for claims. Recently (last 2 years) they have not been paying claims (the very little claims I had). There is always an issue when it comes to paying out. My dog was recently hospitalised and claim wasn't even half paid. The bill was also not that extravagant. They will find some "loophole" with every little thing. Their client service is rude. (When you finally get through to the person you are dealing with- had to call 6 times on one day to get through to the correct person). When I finally got through she was rude and "didn't receive emails" I had rep**** to. The claims procedure changed and claiming seems to be an issue for them. I had to upload my scanned invoice multiple times (where it used to be a seamless process, it is now tedious). I also had to call to find out if they had received it.

Their online claiming portal is a mess.

Their policies are ever changing and we are not informed of this. Prices are up and claims payouts lowered.

I will now be taking my business elsewhere or just paying cash (as their payouts are ridiculously less to what I pay them).