RK
Rista K
1 reviews | Active since Nov 2019
22 Oct 2021, 10:39
Does Dotsure only work on a Friday??
I am so disappointing in the service received from Dotsure this time around. I submitted a claim on the 12th of October 2021 and it is still not settled. I think Lee-Ann Heideman dealing with my claim only works on a Friday as she called me on Friday the 15th of October 2021 to advise me that the invoice is outstanding. I submitted the invoice again on the 15th immediately after she called me and today only I receive a sms to say that the invoice is received. This is such a small amount that I am claiming, Yet is is taking weeks. Normally it takes 2 days for you to pay out claims? I have not claimed since 2020. Is Dotsure getting too big that they cannot provide the service anymore??
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dotsure.co.za's replyOfficial
22 Oct 2021, 10:42Hi Rista,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply22 Oct 2021, 10:42
Official
Hi Rista,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za