AI
Alvina I
1 reviews | Active since Dec 2018
04 Dec 2018, 06:03
***** and Unfair insurance
Dotsure has declined my claim and their reason is during the claim it has come to light that I was a regular driver. ??
I am appointed as a nominated driver. Someone who is covered on the insurance to drive the vehicle....now that I am claiming...this insurance company is stalling and telling stories. They started by accusing me of driving under the influence of alcohol and now its its something else.
Be warned.
Dotsure has treated me unfairly. They have frustrated my life.
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
04 Dec 2018, 08:09Dear Alvina
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply04 Dec 2018, 08:09
Official
Dear Alvina
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
AI
Alvina I's updateReviewer Update
04 Dec 2018, 11:52Wouldn't you need my claim details for you to start handling the complaint? What are you going to work with during the 2 weeks?
AI
Alvina I's update04 Dec 2018, 11:52
Reviewer Update
Wouldn't you need my claim details for you to start handling the complaint? What are you going to work with during the 2 weeks?
dotsure.co.za's replyOfficial
04 Dec 2018, 12:54Dear Alvina
We received an a mail from your husband in which he provided the necessary details and will investigate and revert.
Regards
Oakhurst Resolutions Team
We received an a mail from your husband in which he provided the necessary details and will investigate and revert.
Regards
Oakhurst Resolutions Team
dotsure.co.za's reply04 Dec 2018, 12:54
Official
Dear Alvina
We received an a mail from your husband in which he provided the necessary details and will investigate and revert.
Regards
Oakhurst Resolutions Team
We received an a mail from your husband in which he provided the necessary details and will investigate and revert.
Regards
Oakhurst Resolutions Team