1 reviews | Active since Aug 2018
DO NOT USE dotsure.co.za - ABSOLUTE ******!
My puppy nearly died and they found a way to not pay out a single cent. Absolute ******!
Dear Scott
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Scott
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Scott
We confirm that your pet is insured on the Dotsure Pet Policy which incepted on 3 August 2018. The terms and condition of the policy were discussed with you telephonically during the underwriting of the policy, and policy documents were emailed to you.
Upon investigation of your claim, we established that you opted for the Basic Plan, where there is a 30 days waiting period, except for accidental claims and 12 months for hereditary claims. You logged a claim for the illness of your pet on 6 August 2018, when the policy incepted on 3 August 2018. The claim was therefore declined on the basis that it was still within the 30 days waiting period.
We regret to inform you that the outcome of your claim was in line with the terms and conditions of your policy and will be upheld.
Regards
Dotsure Resolutions Team
Dear Scott
We confirm that your pet is insured on the Dotsure Pet Policy which incepted on 3 August 2018. The terms and condition of the policy were discussed with you telephonically during the underwriting of the policy, and policy documents were emailed to you.
Upon investigation of your claim, we established that you opted for the Basic Plan, where there is a 30 days waiting period, except for accidental claims and 12 months for hereditary claims. You logged a claim for the illness of your pet on 6 August 2018, when the policy incepted on 3 August 2018. The claim was therefore declined on the basis that it was still within the 30 days waiting period.
We regret to inform you that the outcome of your claim was in line with the terms and conditions of your policy and will be upheld.
Regards
Dotsure Resolutions Team