DO NOT USE DOT SURE!!!! WARNING DO NOT DO IT!!!

Dot sure, yet another FAIL! We provide video footage, VIDEO footage and ABSOLUTE proof of our security gate getting derailed, via pics and a VIDEO, and the ******* walking out of our gate from breaking into my husbands car *****ing his cricket bag, our sons bike, my husbands radio, his wallet, our sons schools bag, his tog bag, his whole cricket kit, his smart watch, a police report, an affidavit, and still you reject our claim? Is it because we are changing our insurance? because you people are so useless?! You tell us that we had to store our sons bicycle inside but we do not have a garage? This was inside our property! we were violated! and you still feel as though video footage is not enough? you want people to die from a property break in before you can approve a claim? You are pathetic and we will take you to the Obudsman, how does a little boys bicycle get taken and you cannot replace it! so what do we pay for?! this service once again has failed us dismally! We lost so much because of you! My husbands cricket career has to end because of you! YOU are ******* and ****s and have brought us nothing but problems, we have has to pay out of pocket to get the gate rail fixed, and the motor worked on, and you give us no reason as to why the claim was rejected? You are the most useless service provider ever and we are utterly appalled and disgusted, and not only you but your claim administrator or investigator, that apparently has been doing this for 30 years, with no real skill or people skills! look at your staff, review them, upskill their personal skills, is it because we changing our insurance because you are so pathetic that you could not see the facts?! The lives of our kids were endangered and you cannot even see this!!! How were we meant to store my sons bike inside? are you telling me I had to store my husbands car on the inside too?