Do not take Insurance with Dotsure

I submitted a claim 2 weeks ago and was specific to the cause and reason behind the damage. I get called today and advised my claim was declined as it falls under a category which is no longer covered. My problem is as a FSP Dotsure has a duty to inform me as client upfront and not take me through the process which costed me money in order to get an assessor out to assess the items and then be told at finalization stage "we dont cover power surges". It is totally unacceptable I must spend my hard earned money to get all their requirements met and then be told sorry, why was this not disclosed upfront. Further to this the one item was sent for assessment to a company who are electricians and this is a medical device. That's like sending my car to a furniture shop for assessment. Dotsure has really provided a terrible service and I will be cancelling my policy with them and moving to another insurer.