QW
Quinten W

1 reviews | Active since Dec 2014

02 Jun 2021, 08:51

Do not sign up for their motor vehicle insurance

My experience with Dotsure motor vehicle "insurance" has left me feeling ****med to be honest. They are quick to sign you up over the website but do not tell you about their outrageous excess clauses that add up. This caused my claim to be rejected as they assessed it as under their bloated excess. For those not in the know, your excess is basically tripled if you are under 30 and are "insured" with Dotsure for less than 6 months. They were also extremely unhelpful with having the claim collected from the third party which caused me to cancel as I have no idea why I was paying them for insurance. All you get from them are phone calls and promises as a service. Nothing more.

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Replies (2)
dotsure.co.za
dotsure.co.za's reply02 Jun 2021, 09:17
Official
Hi Quinten,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
QW
Quinten W's update02 Jun 2021, 09:19
Reviewer Update
No thanks, I've already been in contact with them numerous times and gotten nowhere - hence the review.