*** do not pay out legitimate claims

In October 2021 I submitted a claim to dotsure.co.za for our dog, for a routine dental procedure. I have done this almost every year and never had a problem with a payout from Paws24 (taken over by dotsure.co.za). On the 21st of October they requested information that I already submitted to them. I re-submitted the tax invoice from the Vet, although they had it in their possession anyway (they received a completed claim form, proof of payment and tax invoice from me). Since then I have heard nothing back for dotsure. I cancelled my insurance at the end of the year as we immigrated to Canada. I have followed up twice via email (to both *** and ***). They just ignore my emails and do not respond. I'm frustrated as I cannot successfully make contact with them, and they still owe me for the procedure.