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Maxwell S

1 reviews | Active since Sept 2018

06 Sept 2018, 15:20

Do not go to just any repairer Dotsure appoints.

Bad repairs done by repairer appointed by Dotsure. Bad customer service by Dotsure employees that was appointed to handle the claim ,including the internal Ombudsman after I lodged a complaint. Car has been in and out of repairs for the past 7 months and car not finished yet. Car losing value with each attempt of repair.

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Replies (3)
dotsure.co.za
dotsure.co.za's reply06 Sept 2018, 15:29
Official

Dear Maxwell

Thank you for contacting us.

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Regards

Dotsure Resolutions Team

MS
Maxwell S's update06 Sept 2018, 15:38
Reviewer Update
Dear Dotsure Resolutions Team. I have already complained several times. Had a lot of phone calls from Dotsure agents. Employees assigned to the claim has been poor and so was the internal Ombudsman when I complained. Was always referred back to repairer. After 4 attempts of repairs by the repairer my car is still not in the condition it was prior to the incident. It has rather lost value due to the poor repairs. Dotsure must send out its assessors and stop relying on images to make decisions. Dotsure must hold the repairers responsible and report them if their work is not up to standard and not do business with them again. Kind regards.
dotsure.co.za
dotsure.co.za's reply02 Nov 2018, 09:52
Official

Dear Maxwell

We refer to your complaint logged on Hello Peter dated 06 September 2018, and wish to respond as follows:

We always strive to give our clients excellent service, kindly accept our apology for the inconvenience caused.

We confirm that a decision was made to allow you to have the insured vehicle repaired at your preferred repairer. We further confirm that same has been relayed to you in order to make the necessary arrangements.

We trust you find the above in order.

Please do not hesitate to contact our Resolutions department should you have any further queries regarding the matter.

Regards,

Dotsure Resolutions Team