SS
Sabastian S
1 reviews | Active since Jul 2023
28 Nov 2023, 10:43
Do not do business with dotsure
Worst claims experience ever!!! No willingness to assist and two claims rejected on items that I have been paying for years. They say due to "No proof of ownership"- what does this even mean?
I had requested that she please make reference to the recording. Sadly, she had not come back to me on this request. I fail to understand how dotsure could make a decision of "NO COVER" despite a request to investigate further.... I suppose dotsure decided that it is a waste of their time on me. It seems very ********.
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Replies (2)
dotsure.co.za's replyOfficial
28 Nov 2023, 10:44Hi Sabastian, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply28 Nov 2023, 10:44
Official
Hi Sabastian, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Sabastian S's updateReviewer Update
28 Nov 2023, 10:48How does dotsure reject a cellphone claim that was a replacement through the same process due to a "lack of proof of ownership"?
After paying for so many years? I am lost for words.
I literally only signed a dispatch form.... I was never given a receipt for this phone, yet I am expected to produce "proof of ownership". This is ********.
After paying for so many years? I am lost for words.
I literally only signed a dispatch form.... I was never given a receipt for this phone, yet I am expected to produce "proof of ownership". This is ********.
SS
Sabastian S's update28 Nov 2023, 10:48
Reviewer Update
How does dotsure reject a cellphone claim that was a replacement through the same process due to a "lack of proof of ownership"?
After paying for so many years? I am lost for words.
I literally only signed a dispatch form.... I was never given a receipt for this phone, yet I am expected to produce "proof of ownership". This is ********.
After paying for so many years? I am lost for words.
I literally only signed a dispatch form.... I was never given a receipt for this phone, yet I am expected to produce "proof of ownership". This is ********.