KA
Khangelankosi A
1 reviews | Active since Mar 2023
17 Mar 2023, 22:29
Ditched by Dotsure after Debit order
I’ve had this policy since July 2022 , my car is in a workshop now as they instructed. The engine is already opened and Dotsure ditches me .Just 7 days after they deducted from my account , I never miss a month so that they help in times like these . Today I get a cancellation letter . I’ve been paying every month , surprisingly the letter is sent after hours 21:00 .
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dotsure.co.za's replyOfficial
18 Mar 2023, 15:00Hi Khangelankosi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply18 Mar 2023, 15:00
Official
Hi Khangelankosi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za