DISSATISFIED

I am dissatisfaction in there service and company. When I app**** for car insurance with Dotsure, I took out full comprehensive cover with excess buster which is supposed to cover my excess in an event of an incident, whether it be a portion only, if not the full excess fee. When I contacted their office to submit my claim, I was advised that it would not be approved because my claim of *X AMOUNT* exceeded my excess of *X AMOUNT* (which was supposed to be covered by the excess buster). I called the call centre and found out that because I did not know the third party, I get penalized by an additional *X AMOUNT* and also get penalized for only having drivers license for two year (I was never told that T’s and C’s apply when claiming if you’re not an old licensed driver). When the accident happened, I was inside a shop and my vehicle was parked inside a parking lot between 10h00 – 10h30. Again I say “Parked Vehicle” and I’m sure they are well aware of it as I have a tracking device installed as well. When I got to the vehicle, then only I noticed that it was knocked and what should I have done if the driver of the third party had driven off? I am highly disappointed in the service I am getting from this company because there seem to be hidden claws and things don’t seem to add up. A lady at one point told me that I should pay for my own repairs (at this stage I lost all hope because if I were to be a service provider, I won’t tell my clients to do their own thing). WHAT A WASTE OF TIME AND MONEY BECAUSE HAD I KNOWN THIS I WOULD NEVER HAD TAKEN OUT INSURANCE BY DOTSURE IN THE FIRST PLACE.