Dissatisfied Customer

I have been a client for several years believing I am doing right by my pets who are in reality my children but after paying premium after premium the last time I took my boy into the vet and he had to stay over night in the hospital when I tried to put in a claim Dotsure system was down no one could help me every time I phoned in got a different excuse eventually I just paid the hospital and the vet tried to cancel the policy yet till today they still take money off my account in my eyes for nothing