Dissatisfied at the service rendered

Item: dotsure.co.za
Rating: 1

I have been calling your offices from Tuesday, i hav esent emails, made calls and still no one as taken the time to call me and register my claim. I called now at 2.49pm and had the call dropped on my ear by the reception. I work in the service industry and know excatly how a customer should be treated. I was promised a call back by Genevieve Joseph still nothing.

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Replies (2)

dotsure.co.za's replyOfficial

27 Feb 2019, 15:21

Dear Valancia

Thank you for contacting us.

We have referred your complaint to the Claims department who will contact you shortly.

We trust you find the above in order.

Regards

Dotsure Resolutions Team

dotsure.co.za's reply27 Feb 2019, 15:21

Official

dotsure.co.za's replyOfficial

05 Mar 2019, 16:45

Dear Valancia

We refer to the Hello Peter complaint dated 27 February 2019, contents of which have been noted.
We apologise for the inconvenience caused.
We confirm that you were contacted by a consultant on 27 February 2019 to assist with the finalisation of your claim.

We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding the matter.
Regards,

Dotsure Resolutions Team

dotsure.co.za's reply05 Mar 2019, 16:45

Official