MD
Michael D
1 reviews | Active since Oct 2024
14 Dec 2023, 12:57
Dissapointingly, avoid Dotsure for Pet Insurance
Unfortunately, what started out as a very good onboarding, the service after I've become a client leaves a lot to be desired. I have made a claim for approximately R12k with proof and an overnight stay being required at our local vet. The payment was less than 50% of the claimed amount with no explanation as to why. I have attempted to get feedback via email 5 times and phone 4 times over a 2 week period and still I have been unable to get someone to pay me the courtesy of contacting me as promised. Unfortunately, the companies values don't match the brochure. At this point, I would suggest you avoid for pet insurance.
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dotsure.co.za's replyOfficial
14 Dec 2023, 12:58Hi Quraish, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 Dec 2023, 12:58
Official
Hi Quraish, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
MD
Michael D's updateReviewer Update
03 Jan 2024, 12:10Update - Contrary to the automated message above, I received no call from Dotsure. I then had to follow up about 7 days after this message was posted to be passed around between 3 people. After explaining the issue 3 times I eventually managed to get someone to commit to review the issue and get back to me. I was then called back to say the invoice was missed. I only sent a single invoice which was partially paid and not covered fully as it should have been. The call centre person confirmed the amount that should have been paid in a follow up phone call with a commitment to to solving the issue and to getting a manager to call me back with an explanation. That was on the 19th of December. The payment and issue have not been resolved and I have received no call back from a manager as was committed by the call centre. Once again, I recommend you stay away from Dotsure.
MD
Michael D's update03 Jan 2024, 12:10
Reviewer Update
Update - Contrary to the automated message above, I received no call from Dotsure. I then had to follow up about 7 days after this message was posted to be passed around between 3 people. After explaining the issue 3 times I eventually managed to get someone to commit to review the issue and get back to me. I was then called back to say the invoice was missed. I only sent a single invoice which was partially paid and not covered fully as it should have been. The call centre person confirmed the amount that should have been paid in a follow up phone call with a commitment to to solving the issue and to getting a manager to call me back with an explanation. That was on the 19th of December. The payment and issue have not been resolved and I have received no call back from a manager as was committed by the call centre. Once again, I recommend you stay away from Dotsure.