1 reviews | Active since Dec 2012
Dissapointed
Dear Dotsure,
I am writing to express my deep dissatisfaction and concern regarding the recent experience I've had with your car insurance services. On 19/01/2024 , I accepted a quote from "Rista Saunders" for my car insurance policy under the impression that it was for comprehensive coverage, inclusive of a tracking device, as was communicated to me during the initial conversation.
However, upon reviewing my bank statement, I was shocked to discover that I had been charged for additional products, specifically an "Access Buster" and "Platinum Cover", neither of which I agreed to nor was informed about during the quote acceptance process. This unauthorized billing has left me feeling deceived and taken advantage of.
Furthermore, when I received a call from one of your agents following the debit of these additional charges, I promptly expressed my dissatisfaction and requested the cancellation of these extras. Despite this, the charges remain on my account, and to exacerbate the issue, I have found that your online portal is non-functional, preventing me from managing my policy effectively.
Given the gravity of this situation, I am formally requesting to speak with a manager to address these concerns and seek resolution. Additionally, I would like to request access to the recording of the initial conversation wherein the terms of my insurance policy were discussed, as I believe it will substantiate my claim that I did not agree to the additional charges.
I expect prompt action on this matter to rectify the unauthorized charges and restore my confidence in your company's integrity and customer service. Failure to address these concerns adequately will leave me with no choice but to escalate this complaint to the relevant regulatory authorities.
Please contact me at your earliest convenience to arrange a discussion regarding this matter.
On February 27, 2024, I noticed unauthorized transaction on my account. The first deduction amounted to R1744.46, which was accompanied by an additional charge of R178.00. This was followed by another deduction of R1195.00, labeled as a "once-off fee, a mere five hours later. the last transactions was not agreed upon or authorized by me, and I am deeply concerned about the lack of transparency and integrity displayed by your company.
Furthermore, despite previous assurances from your consultants and promises to rectify the situation, it is disheartening to see that the problem persists. Not only have I been subjected to unauthorized deductions, but the amounts being debited are also inconsistent and incorrect, adding to my frustration and financial inconvenience.
I demand an immediate refund of the unauthorized deductions made from my account, totaling R1195.00, and I expect this matter to be resolved promptly. I consider these actions to be *****ulent, and I reserve the right to take further legal action if necessary to protect my rights as a policyholder.
I expect nothing less than transparency, accountability, and respect for my rights and privacy. I trust that you will address this issue with the seriousness and urgency.
On February 27, 2024, I noticed unauthorized transaction on my account. The first deduction amounted to R1744.46, which was accompanied by an additional charge of R178.00. This was followed by another deduction of R1195.00, labeled as a "once-off fee, a mere five hours later. the last transactions was not agreed upon or authorized by me, and I am deeply concerned about the lack of transparency and integrity displayed by your company.
Furthermore, despite previous assurances from your consultants and promises to rectify the situation, it is disheartening to see that the problem persists. Not only have I been subjected to unauthorized deductions, but the amounts being debited are also inconsistent and incorrect, adding to my frustration and financial inconvenience.
I demand an immediate refund of the unauthorized deductions made from my account, totaling R1195.00, and I expect this matter to be resolved promptly. I consider these actions to be *****ulent, and I reserve the right to take further legal action if necessary to protect my rights as a policyholder.
I expect nothing less than transparency, accountability, and respect for my rights and privacy. I trust that you will address this issue with the seriousness and urgency.