SW
Sheri-Lee Winik
1 reviews | Active since Oct 2015
04 Oct 2019, 10:04
Dismal service
Just a heads up for prospective customers: I am on the highest plan for my dog and yet when it came to neutering him they only covered 25% of the total bill. This is substantiated by the limits imposed on certain benefits, Neutering falling into wellness which they only cover R425. How is R425 realistic for this kind of procedure? To make matters even worse our dog was hosiptalised for a week and treated for parvo, for which they covered R5500 of a R17500 bill. Read the fine print and terms properly. The claim limits ensure that you will not be able to claim in full for these kinds of things.
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Replies (2)
dotsure.co.za's replyOfficial
04 Oct 2019, 10:06Hi Sheri-Lee
Thank you so much for getting in touch with us and bringing this to our attention. We have referred this to the relevant department and will be in touch with you to assist.
Thank you,
dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We have referred this to the relevant department and will be in touch with you to assist.
Thank you,
dotsure.co.za
dotsure.co.za's reply04 Oct 2019, 10:06
Official
Hi Sheri-Lee
Thank you so much for getting in touch with us and bringing this to our attention. We have referred this to the relevant department and will be in touch with you to assist.
Thank you,
dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We have referred this to the relevant department and will be in touch with you to assist.
Thank you,
dotsure.co.za
dotsure.co.za's replyOfficial
07 Oct 2019, 09:20Dear Sheri-Lee
We have investigated your complaint and have provided you with feedback both telephonically and in writing.
After reviewing the claims that you complained of, we have concluded that you were expressly informed of the limits that would apply to your claims and that you did not object to any of these limits prior to your claims. We have provided you with the audio recordings that confirms this.
Considering that you were duly informed of your policy limits, we have determined that your claims were finalised in line with the policy that you accepted at inception.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter.
SincerelyDotsure Resolutions Team
We have investigated your complaint and have provided you with feedback both telephonically and in writing.
After reviewing the claims that you complained of, we have concluded that you were expressly informed of the limits that would apply to your claims and that you did not object to any of these limits prior to your claims. We have provided you with the audio recordings that confirms this.
Considering that you were duly informed of your policy limits, we have determined that your claims were finalised in line with the policy that you accepted at inception.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter.
SincerelyDotsure Resolutions Team
dotsure.co.za's reply07 Oct 2019, 09:20
Official
Dear Sheri-Lee
We have investigated your complaint and have provided you with feedback both telephonically and in writing.
After reviewing the claims that you complained of, we have concluded that you were expressly informed of the limits that would apply to your claims and that you did not object to any of these limits prior to your claims. We have provided you with the audio recordings that confirms this.
Considering that you were duly informed of your policy limits, we have determined that your claims were finalised in line with the policy that you accepted at inception.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter.
SincerelyDotsure Resolutions Team
We have investigated your complaint and have provided you with feedback both telephonically and in writing.
After reviewing the claims that you complained of, we have concluded that you were expressly informed of the limits that would apply to your claims and that you did not object to any of these limits prior to your claims. We have provided you with the audio recordings that confirms this.
Considering that you were duly informed of your policy limits, we have determined that your claims were finalised in line with the policy that you accepted at inception.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter.
SincerelyDotsure Resolutions Team