Dishonest company

It is a total breeze to enrol with Dotsure. The problem is when you cancel your insurance, they simply keep subtracting the money and "close the ticket" as resolved every time I complain. I am a pensioner, I need this money, I am not insured by them anymore. I was promised that the money of four different policies would be refunded to my bank account within 3 working days and that would have been on the 8th of March. I was first told that the money would be in my bank account on 8 March and that the mandate would be cancelled. When following up, I was promised that it would be paid on 11th March. When payment didn't go through, I was told that it was only processed on the 8th and transferred to my bank account on the 11th. Today is the 18th. No bank takes that long to transfer money. The bank says they do not have the authority to cancel a mandate. It must be cancelled by Dotsure. If the mandate is not cancelled, it will mean that the funds will be subtracted again next month. I am a pensioner. I need this money, it is my bread and butter. I simply keep on getting emails that the matter has been resolved and that the ticket is closed.

As an excuse, I was also told that there are other clients also in this dilemma waiting for their money. This is an unacceptable excuse. It does not solve my issue.

This company is dishonest