Dishonest and ********* behaviour

I had insurance with them for two pets. I wished to cancel my policy since one of my pets have passed away and I would rather regularly set money aside for my other pet than make use of insurance as she rarely requires veterinary attention and is not a dominant reactive or aggressive type of dog who will easily bite another dog or person. I made my request for cancelation of the whole policy very clear to their conservation specialist (someone who tries to get you not to cancel - I used to work in this field, so I know the tricks of the trade). Today I received an amended policy for only my remaining pet. This is unbelievably ********* and dishonest - either from the side of the person trying to convince me to stay or from the cancellations department. I made it clear that I wanted to CANCEL THE ENTIRE POLICY FOR BOTH PETS. In my previous position as conservation specialist I would never have been paid for this, as this is not a true conservation, but a ******** and dishonest act going against the client's specific instructions. (I'm also an admitted attorney, so they have really barked up the wrong tree.) If this is how you do business, I am staying away from your company for good and I will definitely not be shy to share my experience with all my friends looking to obtain pet insurance for their pets.