KM
Karie M

1 reviews | Active since Feb 2013

10 Nov 2023, 10:19

DISGUSTING SERVICE. You're better off saving money for yourself DOTSURE is the same as most ****ming insurances!!! STAY AWAY!!

I have been a loyal customer with a policy with them for over 4 years. Even encouraged family members and friends to join them. Well now I will shout a serve warning to them, until claim you have no idea what service you will get. I took a motor extender policy to help when the major components of my car start to break down and now that my ignition is failing, they will not pay because it is wear and tear. So only when the part just stops working will they pay. Yet it is listed in that the ignition is a part that is covered in my policy. Typical of so many insurance companies. I trusted and thought DOTSURE was different. I am so disappointed in them. I was even with Hollard before they moved us to DOTSURE and I never had problems claiming with Hollard, YOU ARE BETTER OFF SAVING MONEY FOR YOURSELF then joining DOTSURE!!

0
Replies (2)
dotsure.co.za
dotsure.co.za's reply10 Nov 2023, 10:21
Official
Hi Karie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
KM
Karie M's update10 Nov 2023, 10:46
Reviewer Update
I do not want to hear anything from Dotsure!!! Do not call me!! I will get the Ombudsman's opinion on this matter. I have cancelled my policy. I am done with you and will let others know of this horrific experience just as I encouraged them to join, I will be telling them why they should not be loyal to your company after this and to reconsider their options.