Disgusting service ****s ****s ****s

Completely ********** service I will be cancelling my pet insurance with Dotsure they are ****s taking our hard earned money. Promise the world and not delivering. I'm sick of telling the whole story my story will be heard today the 11th of December from today Dotsure watch how you guys are going to be loosing customers. Utterly furious at the lies and manipulative sales tactics. In short I took a policy out in August I was told there was a waiting period of 60 days for wellness cover so fine on the 1st of November it was 30 days then I decided to upgrade my policy and I specifically asked the consultant if by upgrading would that affect the wellness cover waiting period she said no I ask again will I be able to claim from the 1st of December she said yes so tell me was that a lie just to make me go through with the upgrade. If so the jokes on you because now I am cancelling my policy and I will take my family and friends with. Because of your lies and I hope you are happy with the service you provided because I'm done with Dotsure after singing your praises as a client for many years I'm truly disgusted at how my recent interactions where dealt with. I refuse to have ongoing problems going forward with a brand new puppy and you bull**** get well soon email for my puppy was not appreciated as you could have done better. Soft landings my foot