Disgusting service from DOTSURE!!!!!

Item: dotsure.co.za
Rating: 1
Author: Thozama C

I lodged my claim last week on Wednesday (25/08/2021), they said their SLA for the claim to be processed is 48 hours. Today is Monday (30/08/2021), a week after. No one has touched my case they keep sending me from Pillar to Post. I have been promised that an assessor will contact me back, but no one has bothered to call me back. They are refusing to put me through to the supervisor. The person that I have been speaking to is Caylin Grill and she has been very useless to say the least.

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

30 Aug 2021, 09:07

Hi Thozama,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply30 Aug 2021, 09:07

Official

Thozama C's updateReviewer Update

30 Aug 2021, 11:55

My claim was processed, thanks for your service DOTSURE

Thozama C's update30 Aug 2021, 11:55

Reviewer Update

My claim was processed, thanks for your service DOTSURE