PL
Petro L

1 reviews | Active since Jan 2019

26 Feb 2019, 15:03

Disgusting service from Dotsure

Very BAD Service takes of money during the month without my Consent after making arrangement for the 27th Feb Started taking off during the month 5 times even after i have called them 7 times asking them not to take money and they still tried as i am a Pensioner i don't have money in my account during the month charges was added to my account off R150 per unpaid fee do to insufficient funds coming to a total of R1050 to current date forcing me to cancel my policy do to Pathetic service by DOTSURE also after calling them they did not call me back at all!! I Would like to know if i am going to be reimbursed by Dotsure but i doubt it they seems to be a fly by night Company with total disregard to customer service!! Was `Helped` by Clinton and Siberiano was even asked to give them a good rating on HelloPeter then after rating them as Excellent service the service went to the dogs!! ps: Need to know when my unpaid fees are going to be reimbursed

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Replies (3)
dotsure.co.za
dotsure.co.za's reply26 Feb 2019, 15:13
Official
 Dear  Petro,

Thank you for contacting us. 

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform. 

We trust you find the above in order. 

Regards 

dotsure.co.za Resolutions Team 
 
PL
Petro L's update26 Feb 2019, 15:19
Reviewer Update
Severiano April has contacted me and Promised to sort my unpaid fees out i must just get bank statement of unpaid fees witch i will do tomorrow Thank update to follow!!
dotsure.co.za
dotsure.co.za's reply26 Feb 2019, 15:52
Official
Hi Petro,

Thank you for the feedback. Please keep us updated.

Kindest Regards,

The dotsure.co.za team.