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Nicki S
1 reviews | Active since Oct 2013
11 Mar 2024, 16:03
Disgusting service!!!!
I have had a policy with Dotsure (car warranty and service plan) for 2 years or so. I took my car in for a service this weekend only because I knew I was going to get the money back. As a single mother I don't have the money to lay out for a service, hence taking the service plan. Now they claim that because I took my car for a service long past it's due date, they are not paying. This is utterly ******** and WAS NOT told to me when I took the policy!!!!!! I am cancelling my policy and will tell the whole of South Africa NOT to ever go with Dotsure!!!!!!
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Replies (3)
dotsure.co.za's replyOfficial
11 Mar 2024, 16:04Hi Nicki, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply11 Mar 2024, 16:04
Official
Hi Nicki, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Nicki S's updateReviewer Update
11 Mar 2024, 16:06I am not holding my breath. I spoke to a manager there, who told me it's in my policy so tough luck for me! Also when I told him I will go to social media with this, he told me to be sure to show my policy wording. No service, no compassion, no nothing from him!
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Nicki S's update11 Mar 2024, 16:06
Reviewer Update
I am not holding my breath. I spoke to a manager there, who told me it's in my policy so tough luck for me! Also when I told him I will go to social media with this, he told me to be sure to show my policy wording. No service, no compassion, no nothing from him!
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Nicki S's updateReviewer Update
11 Mar 2024, 16:07If someone phones me, I don't want to hear about what CANNOT be done. Someone can phone me if you have an actual solution to paying my claim!
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Nicki S's update11 Mar 2024, 16:07
Reviewer Update
If someone phones me, I don't want to hear about what CANNOT be done. Someone can phone me if you have an actual solution to paying my claim!