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Lloreen R
1 reviews | Active since Mar 2022
11 Jul 2024, 13:00
DISGUSTING SERVICE
9 months after a dotsure clients father drove into the back of my car I have still not received a cent in compensation. I have sent in all the documents they required, done everything requested from them. I have sent an email asking when I will be paid, no reply. I phoned today to be told that it has been sent in for payment but they can't tell me when I will be paid, I must wait. I asked to speak to a manager then the agent told me to send an email. I have NEVER had such TERRIBLE DISGUSTING service from ANYONE. I would not even want pet insurance from them. Be warned dotsure does not like to pay third party claims.
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Replies (5)LR
Lloreen R's updateReviewer Update
11 Jul 2024, 13:12To crown it all I am a 64 year pensioner that must be satisfied to be treated like this. I get the best treatment and service from outsurance. Even when we had a third party claim for outsurance it was paid within 3 months after the incident.
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Lloreen R's update11 Jul 2024, 13:12
Reviewer Update
To crown it all I am a 64 year pensioner that must be satisfied to be treated like this. I get the best treatment and service from outsurance. Even when we had a third party claim for outsurance it was paid within 3 months after the incident.
dotsure.co.za's replyOfficial
11 Jul 2024, 13:13Hi Lloreen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply11 Jul 2024, 13:13
Official
Hi Lloreen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Lloreen R's updateReviewer Update
11 Jul 2024, 13:14Same old reply as always and nothing gets done
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Lloreen R's update11 Jul 2024, 13:14
Reviewer Update
Same old reply as always and nothing gets done
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Lloreen R's updateReviewer Update
11 Jul 2024, 15:15Still no call from dotsure with an answer
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Lloreen R's update11 Jul 2024, 15:15
Reviewer Update
Still no call from dotsure with an answer
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Lloreen R's updateReviewer Update
12 Jul 2024, 10:26Still no call from this pathetic company so I called again to be told my claim will be paid the 31st July. Fantastic service, 9 months later the claim is being paid, never mind the fact that I am a pensioner and that their client drove into me. The service from the staff and from the company is absolutely terrible. I know that they are delaying the payment due to me exposing their disgusting service. I will state it again WORST SERVICE EVER.
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Lloreen R's update12 Jul 2024, 10:26
Reviewer Update
Still no call from this pathetic company so I called again to be told my claim will be paid the 31st July. Fantastic service, 9 months later the claim is being paid, never mind the fact that I am a pensioner and that their client drove into me. The service from the staff and from the company is absolutely terrible. I know that they are delaying the payment due to me exposing their disgusting service. I will state it again WORST SERVICE EVER.