Disgusting customer service and lack of communication from claims department

I received Disgusting service from them, first it was unauthorized debt orders and now they won’t pay me out for my claim. I have been waiting for response for The claim i put in since last week and til today nothing this insurance company should be ***sure .the asessor that was assigned to me Zukisani Lawana must be the biggest ***** in the claims department because not only did he just go silent on me, he doesn’t reply to my emails and each time I request to speak to him his always busy on another line or his just not available but they promise that he will call me back til now his still calling me back! I am speaking to different claims department agents daily that are not even sure what their doing or talking about i am disgusted about the experience i am getting from them because now their making a fool out of me and the man from the panel beater, i was told on quotes and payments that not he has knowledge of and each time i call for clarity noone knows anything i am still left with a question mark, no call no feedback Amy, Natasha they are all just a bunch of ****** waiting to make money but not pay out claims. Becareful of this **** of insurance company.