Disasterous Experience

Item: dotsure.co.za
Rating: 1
Author: Rochane H

Hi, I've been a Dotsure customer for a few years now and never had an issue with them, until recently. I submitted a claim on the 9th of March 2022 and followed up with them again on the 10th and 14th of March 2022, however, I have not yet been contacted. It will be a week tomorrow since I submitted a claim. This is not reassuring.

Helpful (0)

Replies (3)

dotsure.co.za's replyOfficial

15 Mar 2022, 08:57

Hi Rochane,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply15 Mar 2022, 08:57

Official

Rochane H's updateReviewer Update

15 Mar 2022, 09:47

I was contacted by Kelly G Jones who was able to resolve the claim within a few minutes.

Rochane H's update15 Mar 2022, 09:47

Reviewer Update

I was contacted by Kelly G Jones who was able to resolve the claim within a few minutes.

dotsure.co.za's replyOfficial

01 Apr 2022, 10:24

Thank you for your feedback.

dotsure.co.za's reply01 Apr 2022, 10:24

Official

Thank you for your feedback.