DISAPPOINTMENT IS PUTTING IT LIGHTLY

It really with great disappointment that I have to write a negative review, I have been thinking long and hard if i should be writing this review or not, but upon thinking about my ordeal on Tuesday the 16th of May 2023, I have decided to vent out my disappointment with DOTSURE, well i have a car warranty with policy number UDWD***. on the said day i ran into problems with me car on my way to work at around 07:30 in the morning, the top radiator pipe burst, thinking to myself i need not worry since i have dotsure to assist with the tow truck and take my car to a repair center, well i call the call centre, iyoh iyoh iyoh, i was transferred from one line to another till i finally got assistance from a gentleman by the name of sibongiseni/siboniseni, well he attempted to secure an AA truck for me to tow my car, well AA sent me an sms stating they have located my position and the truck will be there soon pending authorization from dotsure, that is when the headache kicked in, nightmare rather daymare if there is such a word, sibiongiseni told me that he is unable to reach AA to authorize and confirm my policy, he tried multiple times to get through with no luck, he then informed me dotsure seems to be offline, yey yey yey then he told me he can send the tow truck at my expense if i want to, and if i do not have the funds the car will be stored at the tow truck company till payment is made, well we all know how these tow truck companies operate next thing i will be charged storage fees. i decided to decline the offer hoping dotsure will be back online soon, but their line remained dead or unanswered. fortunately this gentle man who drive past me a couple of times with a bakkie, stopped to aid me, since my car is an automatic he then said we cant pull the car with a rope as it might damage other things, he told me that we might as well repair the car on the side of the road, gave me a lift from campus square auckland park to goldwagen mayfair jhb to but the top radiator pipe for around R595.00, then he assisted me to replace it on the spot, he charged me R500 for his petrol and another R650.00 to help me replace that top radiator pipe, total cost that day R1745.00, that i had pay to ensure i get home, till this day the car is running fine, no issues since then. i then decided to go to the bank and cancel the debit order mandate, what is the point of having such an insurance when they will never be there to assist you when you need them the most.