Disappointing service

Agent Erika Richter answered my questions but kept reinforcing my documents or when she needed to repeat something said “as advised” this is just rude and lazy behavior and can easily make a customer feel like they are burdening them by asking about what they’ve PAID for.

I was already debited incorrectly by this company on my very first installment and had to wait for a refund now this.

Do better please.