WM
Wendy M
1 reviews | Active since Jan 2011
21 Jan 2026, 11:48
DISAPPOINTING CUSTOMER SERVICE
After giving you a 5 star review I now take it back, My recent claim has been a nightmare. A claim was approved on 15 January 2026, and I'm still waiting to be paid so much for your 2 - 3 working days. I sent in a query this morning only to get a reply telling me the same thing you claim has been approved and will be paid out 2-3 working days. REALLY please get your customers services act sorted out
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Replies (2)
dotsure.co.za's replyOfficial
21 Jan 2026, 11:52Hi Wendy,
We’re sorry to hear about your experience. Your feedback helps us improve.
We're looking into this, as we have forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further. The dotsure.co.za team
We’re sorry to hear about your experience. Your feedback helps us improve.
We're looking into this, as we have forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further. The dotsure.co.za team
dotsure.co.za's reply21 Jan 2026, 11:52
Official
Hi Wendy,
We’re sorry to hear about your experience. Your feedback helps us improve.
We're looking into this, as we have forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further. The dotsure.co.za team
We’re sorry to hear about your experience. Your feedback helps us improve.
We're looking into this, as we have forwarded this matter to the correct department, and one of our team members will be in touch to follow up and investigate further. The dotsure.co.za team
dotsure.co.za's replyOfficial
21 Jan 2026, 14:14Hi Wendy,
We have confirmed with the team that there was a system error on our side, and the payments have been reloaded. The team has tried contacting you to apologise for the inconvenience, but this went to voicemail. If you have a preferred time to be contacted, please feel free to reach out on this thread.
Kind Regards,
The dotsure.co.za team
We have confirmed with the team that there was a system error on our side, and the payments have been reloaded. The team has tried contacting you to apologise for the inconvenience, but this went to voicemail. If you have a preferred time to be contacted, please feel free to reach out on this thread.
Kind Regards,
The dotsure.co.za team
dotsure.co.za's reply21 Jan 2026, 14:14
Official
Hi Wendy,
We have confirmed with the team that there was a system error on our side, and the payments have been reloaded. The team has tried contacting you to apologise for the inconvenience, but this went to voicemail. If you have a preferred time to be contacted, please feel free to reach out on this thread.
Kind Regards,
The dotsure.co.za team
We have confirmed with the team that there was a system error on our side, and the payments have been reloaded. The team has tried contacting you to apologise for the inconvenience, but this went to voicemail. If you have a preferred time to be contacted, please feel free to reach out on this thread.
Kind Regards,
The dotsure.co.za team