Disappointing

Hello I'm disappointed with dotsure In March 2021 I was involved in an accident with a drunk driver whom has confirmed to be at fault. Hollard was my car insurance company at that point but dotsure took over before my case was resolved. Hollard charged me an extreme access amount of R4000 to repair my car with the intention of recovering the money from the drunk driver but nothing was done. This access I acquired from a loan I took as I need a car urgently. Hollard gave me the run around under the pretense of trying to recover my access. Then all of a sudden dotsure took over the Hollard car insurance and they took are giving me the run around by telling me the drunk driver is unemployed which by the way I brought it to dotsure attention that the drunk driver actually has his own company and is doing well compared to my circumstances. Dotsure refused to press legal charges to this person and continuously changes people in the company to deal with my case. At one point they didn't even has the drunk drivers identity number or phone number I had to give it. 7 months and nothing has been done yet I'm paying for a loan when it was not my fault and the drunk driver confessed to the police on the scene he was drunk and a breathalyzer test was done the guy was arrested. And the guy also confessed to Hollard and dotsure he was at fault. This is totally unfair as not all of us are rich some of us are struggling and people like this come and add more stress on our lives and we don't have finances to pay and the companies we trust betray us too.