1 reviews | Active since Sept 2018
Disappointed no service do not deliver
Been over a month after claim was submitted, inconsistent personnel that call randomly and limited time, since claim submitted weeks has gone by with no communication and no one aware of what the previous persons discussion was with me. Masive co payment and I am not even aware of what the damages are. Formal complaint via email and not even a respons. I do not recommed this company to anyone. Very bad service and 1 minor accident claim in over 3 years... Very disappointed.
Dear Erika
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Erika
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Erika
We apologise for the inconvenience caused.
We confirm our recommendation was made to the Relevant Department and it has been decided that the Voluntary excess that was app**** on your claim will be waived. We confirm that a consultant will contact you to discuss. As for the additional excesses that were app**** on claim; we refer you to your excess structure as specified in your Policy Schedule and confirm same was applicable on your claim.
We were unable to find a previous complaint on our complaints register and as such are unable to comment thereon.
We trust the above explanation would suffice.
Dotsure Resolutions Team
Dear Erika
We apologise for the inconvenience caused.
We confirm our recommendation was made to the Relevant Department and it has been decided that the Voluntary excess that was app**** on your claim will be waived. We confirm that a consultant will contact you to discuss. As for the additional excesses that were app**** on claim; we refer you to your excess structure as specified in your Policy Schedule and confirm same was applicable on your claim.
We were unable to find a previous complaint on our complaints register and as such are unable to comment thereon.
We trust the above explanation would suffice.
Dotsure Resolutions Team