DISAPPOINTED BY SERVICE OF DOTSURE - A CLAIM REPORTED 04/05/2023 NOT RESOLVED TO DATE:(

I cannot begin to express my disappointment in the manner Dotsure handled my mom's vehicle accident claim to date. The incident happened on the 30/04/23 and we sent the required information and pictures on the 04th May 2023 and that prompted the claim being afforded to Jesarnique, however upon calling my elderly mother, who could not understand the claim handler's reason for the call, and she then told my mom someone who spoke her language will call and to date we are still awaiting same. I then took it upon myself to call and when i called Aphiwe advised that the reason for the call was to register the claim as same is procedure. i held a conference all so as to assist in the claim being registered as we didn't want the insurer to say we were out of time. We then requested that the CH be changed as she was rude to my mother who is paying the policy, however, to my Suprise we received a letter from Jesarnique on the 08/05/23 wherein she was advising that they have not received documents and pictures of damage as same will result in them closing the claim, I then reported forwarding AGAIN the initial email sent on the 5th of May 2023 advising how ridiculous the letter of the 8th was. However, despite all that the claim was closed for no receipt of documents sent. We again sent the required-on the 10th of May and again on the 15th of May after speaking to Marvin who confirmed that the previous were received but not uploaded in full and he also confirmed receipt of the damages and supporting documents. however, to my horror the claim still closed to date and AGAIN on the 02nd June i called to follow up and spoke to Loreen hope i write her name correct and she advised that she again send me the message with exact pictures that are required mind this is a whole month later. I last called dotsure on the 12th of June 2023 and was advised that the claim has been escalated to be considered if it should be reopened. This is 2 months later and dotsure never calls irrespective of them saying they will call; the claim has not been processed instead closed despite us having sent all the requested documents and all calls made to them with our time and money. My mom has never been so devasted and disappointed by a company that is supposed to assist her in time of need, and she is paying for.