Disappointed beyond

I have been with Dotsure for as long as ive had my dog. So more then 6 years. Lately i find i have to jump through hoops to get answers from anyone about anything. The last claim that i awaiting to be resolved, was processed incorrectly to begin with, it was put under wellness instead of illness.. i finally spoke to chanley wgo said shed rectify but cant reply to my emails. Still havent received feedback from that claim let alone payment. The other thing i noticed is my wellness anual limit is quite low fpr April. But who can i ask because i had to actually call the sales team so that my call could get answered. Its like im held hostage to what you as a company wanna do or not do.